You can travel the world and the seven seas, everybody’s looking for customer-centric cultures.
Some customers want to use you. None of them want to get used by you. Some of them want to abuse you. None of them want to be abused.
Thanks to Annie Lennox, of the Eurythmics, for getting me to think about customer-centric cultures in a way that we all can relate to. Over the past several years I am mind-blown at how many organizations are on the quest to create more customer-centric workplace cultures.
Everybody is looking for it
I spend a lot of my life working with customer experience and contact center leaders. I participate in various events with different associations. Two of my most active associations Continue reading