Employee Engagement Programs

Employee engagement programs for improving employee engagement

Customer-Centric Cultures are Made of This

Annie on Customer Experience

Courtesy of www.AnnieLennox.com

You can travel the world and the seven seas, everybody’s looking for customer-centric cultures.

Some customers want to use you.  None of them want to get used by you.  Some of them want to abuse you.  None of them want to be abused.

Thanks to Annie Lennox, of the Eurythmics, for getting me to think about customer-centric cultures in a way that we all can relate to.  Over the past several years I am mind-blown at how many organizations are on the quest to create more customer-centric workplace cultures.

Everybody is looking for it

I spend a lot of my life working with customer experience and contact center leaders.  I participate in various events with different associations.  Two of my most active associations Continue reading

Why Would You Wait to Improve Employee Engagement?

We all know what is feels like to be a member of a great  team. Even if you only experienced it for a short time, you know how fantastic it feels to have strong relationships at work, be stress free, confident, fulfilled, optimistic, and full of gratitude to be a member of a winner. When you feel like you are part of a great team your employee engagement is high. Continue reading

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